Overview
Network Operations Center Support (NOC)
OSHEAN’s Network Operations Center (NOC) delivers 24×7×365 monitoring, operational support, and incident response for the networks and services that connect research, education, healthcare, government, and community organizations throughout New England. Through OSHEAN’s partnership with GlobalNOC, members benefit from continuous network monitoring, service desk support, and coordinated response from experienced network operations professionals.
NOC Support
Operating as an extension of OSHEAN’s engineering resources, the NOC combines continuous monitoring, proactive issue detection, service desk operations, and coordinated response capabilities to help ensure that critical services remain available, reliable, and fully supported.
Network Operations Around-The-Clock
Reliable connectivity has become essential to daily operations, but service disruptions do not always occur during business hours.
The OSHEAN NOC continuously monitors network health, performance, and availability to identify issues, investigate alerts, and coordinate response activities before they significantly impact member organizations. By maintaining constant visibility into supported services, the NOC helps reduce downtime, improve resilience, and support business continuity.
- 24x7x365 operational monitoring
- Proactive alerting and incident detections
- Real-time visibility into service health
- Immediate escalation into service health
- Continuous oversight of supported infrastructure
Incident Management and Service Assurance
When service interruptions occur, effective communication and coordination are critical.
The NOC serves as a central point of coordination during operational events, working with engineers, vendors, carriers, and service providers to investigate issues, communicate progress, and drive incidents toward resolution. This coordinated approach helps accelerate response times while providing members with clear and consistent operational updates.
- Centralized outage management
- Vendor and carrier coordination
- Incident escalation and tracking
- Timely service communications
A Single Point of Contact for Support
The NOC serves as a centralized resource for operational assistance across a broad range of OSHEAN-supported services.
Whether reporting outages, requesting support, coordinating maintenance activities, or seeking operational updates, members have access to knowledgeable professionals who understand both the technology and the processes required to keep services running smoothly. The NOC acts as a communication hub, coordinating engineers, vendors, and users throughout the support process.
- Service desk operations
- Issue tracking and documentation
- Maintenance communications
- Support
Contacting the NOC
If you are experiencing a service issue or require immediate technical assistance, please contact the OSHEAN NOC
- Phone: 877.390.4563
- Email: NOC@OSHEAN.org
For urgent service-impacting issues, calling he NOC is the fastest way to reach a technician and initiate response procedures.
Ready to talk?
Let’s achieve your goals together
For more information or to explore how our services can benefit your organization, contact OSHEAN today.