EMPLOYMENT

If you are committed to working with the region’s Community Anchor Institutions to help further their missions, OSHEAN might be a great match for you. We are always looking for energetic, committed team members. Please check back often to see new job openings.  OSHEAN is an equal opportunity employer.

Full-time Positions

Staff Accountant

Job Description: 

We are seeking a highly motivated, proficient entry level Accountant to join our team.  This is an excellent opportunity for individuals who are passionate about accounting, analytics, and eager to learn.  In this role you’ll be responsible for day-to-day functions, quarterly closes, and year-end audit. This job will work closely and assist with the Controller and the Business Operations Manager.

Key Duties/Responsibilities:

  • Accounts payable (use bill.com software-will train).
  • Accounts receivable (expense reports/visa charges)
  • Assist with the General ledger account analysis (quarterly, year-end closes, and audit work schedules).
  • Accrual accounting knowledge.
  • Accrual/Prepaid understanding.
  • Deferred revenue understanding.
  • Balance Sheet account reconciliations.
  • Perform other necessary work-related tasks as needed.

Qualifications:

  • College Degree in accounting/College graduates accepted.
  • Strong passion for accounting and desire to learn and grow in the field.
  • Basic Understanding of Accounting
  • Knowledge of Quickbooks is a plus.
  • Excellent analytical and problem-solving skills.
  • Strong Communication and the ability to work well in a team environment.
  • Knowledge of Excel/Word/Office 365.

Member Services Representative

The OSHEAN Member Services Representative (MSR) is the liaison between OSHEAN and our membership. The MSR will maintain consistent communications and meeting cadences with  members on behalf of all business functions within OSHEAN. They will report to the Vice President of Business Development and work closely with all other OSHEAN Member Services team members to coordinate meetings, solve problems, and communicate on all issues 

The OSHEAN MSR is an outgoing, upbeat, energetic representative of OSHEAN and our core  mission – providing premium, affordable network, cloud, and security services to community anchor institutions. The ideal candidate is interested in all technical aspects of broadband and macro issues related to broadband access. While an engineering background is not required, they should have an aptitude for, and an interest in, the world of network, cloud, and security services.  

We are looking for someone who is relationship-driven, enjoys people, and is a very good listener.  

The MSR should be eager to learn, prepared, accountable and happy to engage with OSHEAN’s members daily. 

 Key Responsibilities:  

  • Provide consistent, high touch member engagement
  • Ensure each member’s services are up to date and in use. 
  • Uncover new member opportunities and communicate them back to the team 
  • Inform members of new and prospective OSHEAN services 
  • Inform members of upcoming OSHEAN activities and events 
  • Maintain CRM data daily 
  • Monitor current Incident Reports related to member trouble tickets 
  • Manage active projects 
  • Assist with project scoping and pricing alongside the OSHEAN SEs (Solutions Engineers) 
  • Assist in developing new business internally and externally 
  • Assist in partner development 
  • Constantly practice community engagement  

 What We Offer:  

  • Competitive compensation and benefits package.  
  • Opportunities for professional development and certification.  
  • A collaborative and dynamic work environment. 

Systems Administrator

We are seeking a skilled Systems Administrator to manage, maintain, and optimize our IT infrastructure. The ideal candidate will ensure the reliability, security, and efficiency of our systems, servers, and networks. You will work closely with IT teams and other departments to support business operations and implement new technologies. 

Key Responsibilities: 

  • System Maintenance & Administration: 
    • Install, configure, and maintain operating systems (Windows, Linux, macOS) and enterprise applications. 
    • Monitor system performance and troubleshoot issues to ensure uptime and efficiency. 
    • Apply patches, updates, and security fixes as required. 
  • Network & Security Management: 
    • Assist in troubleshooting fundamental network connectivity issues (Wi-Fi, VPN, LAN) 
    • Implement security protocols to protect against cyber threats and vulnerabilities. 
    • Perform regular system audits and compliance checks. 
  • User Support & Troubleshooting: 
    • Provide technical support to end users, resolving hardware, software, and network issues. 
    • Install, configure, and maintain desktop computers, laptops, printers, and peripherals. 
    • Manage user accounts, permissions, and access controls. 
    • Develop documentation and training materials for IT procedures. 
  • Backup & Disaster Recovery: 
    • Implement and maintain backup and disaster recovery strategies. 
    • Ensure data integrity and availability in case of system failures. 
  • Virtualization & Cloud Services:
    • Administer virtualized environments (VMware, Hyper-V) and cloud platforms (AWS, Azure, Google Cloud). 
    • Manage cloud-based services and SaaS applications. 
  • Automation & Scripting: 
    • Use scripting languages (PowerShell, Bash, Python) to automate administrative tasks.

Requirements: 

  • Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 
  • Experience: 2+ years of experience in systems administration or IT support. 
  • Technical Skills:
    • Strong knowledge of Windows Server, Linux, and macOS. 
    • Experience with networking, firewalls, and security best practices. 
    • Proficiency in virtualization and cloud technologies. 
    • Familiarity with automation and scripting. 
  • Certifications (Preferred but not required): 
    • CompTIA Security+, Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, CCNA, or equivalent. 
  • Soft Skills: Strong problem-solving, communication, and teamwork abilities

    Work Environment: 

    • Hybrid/On-site/Remote options available. 
    • May require occasional after-hours work for security incidents or maintenance.
    • On-call duty – One week every two months. 

    Support Engineer

    We are seeking a skilled and customer-focused Support Engineer to join our Technical Support team.  The OSHEAN Network includes a fiber optic backbone with a full suite of IP services, including Internet access, firewall, security, content filtering, DNS, and cloud-based services. The Support Engineer will work with the technical staff to implement and support current network services.

    The ideal candidate will have experience supporting network infrastructures and customer connectivity issues, with a strong understanding of Cisco networking equipment and ISP operations.

    You will be our customers’ first line of technical support, providing troubleshooting, diagnostics, and resolution for a wide range of internet and network-related issues. You will also assist in maintaining and monitoring the health of our core network infrastructure.

    Key Responsibilities:

    • Provide Tier 1 and Tier 2 technical support for our members via in-person, phone, email, and ticketing system.
    • Troubleshoot connectivity issues related to routers, switches, and other network devices.
    • Configure, monitor, and troubleshoot Cisco routers and switches, and Fortinet firewalls.
    • Perform remote and in-person diagnostics of customer premises equipment (CPE).
    • Escalate complex issues to Tier 3 or Network Engineering as needed, ensuring detailed documentation.
    • Assist with provisioning circuits and protocols such as segment routing, EVPNs, and VLAN configurations.
    • Maintain detailed logs of all support interactions and updates in the ticketing system.
    • Participate in an on-call rotation and respond to after-hours network alerts or service interruptions.
    • Work closely with field technicians and engineering teams to ensure seamless service delivery.
    • Maintain close collaboration with our Member Services team to ensure seamless communication and alignment on member needs and feedback.

    Required Skills & Experience:

    • 2+ years in a technical support or network technician role, preferably at an ISP.
    • Strong understanding of Cisco IOS, CLI commands, and network fundamentals (TCP/IP, DNS, DHCP, NAT, etc.).
    • Experience with Cisco routers and switches, Fortinet firewalls, and network diagnostics tools.
    • Ability to read and interpret network diagrams and documentation.
    • Familiarity with ticketing systems and remote support tools.
    • Excellent communication skills, both written and verbal.
    • Strong troubleshooting and analytical thinking.
    • Cisco certification (CCNA or higher) is highly desirable.
    • Experience with network monitoring tools 

    Work Environment:

    • Office-based 
    • Fast-paced, customer-facing environment.
    • Travel to network locations or member sites is required.

     

    Internships

    None at the moment

    How to Apply

    For full-time positions, please forward a cover letter and resume to jobs@oshean.org.

    OSHEAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.