EMPLOYMENT

If you are committed to working with the region’s Community Anchor Institutions to help further their missions, OSHEAN might be a great match for you. We are always looking for energetic, committed team members. Please check back often to see new job openings.  OSHEAN is an equal opportunity employer.

Full-time Positions

Staff Accountant

Job Description: 

We are seeking a highly motivated, proficient entry level Accountant to join our team.  This is an excellent opportunity for individuals who are passionate about accounting, analytics, and eager to learn.  In this role you’ll be responsible for day-to-day functions, quarterly closes, and year-end audit. This job will work closely and assist with the Controller and the Business Operations Manager.

Key Duties/Responsibilities:

  • Accounts payable (use bill.com software-will train).
  • Accounts receivable (expense reports/visa charges)
  • Assist with the General ledger account analysis (quarterly, year-end closes, and audit work schedules).
  • Accrual accounting knowledge.
  • Accrual/Prepaid understanding.
  • Deferred revenue understanding.
  • Balance Sheet account reconciliations.
  • Perform other necessary work-related tasks as needed.

Qualifications:

  • College Degree in accounting/College graduates accepted.
  • Strong passion for accounting and desire to learn and grow in the field.
  • Basic Understanding of Accounting
  • Knowledge of Quickbooks is a plus.
  • Excellent analytical and problem-solving skills.
  • Strong Communication and the ability to work well in a team environment.
  • Knowledge of Excel/Word/Office 365.

 

Support Engineer

We are seeking a skilled and customer-focused Support Engineer to join our Technical Support team.  The OSHEAN Network includes a fiber optic backbone with a full suite of IP services, including Internet access, firewall, security, content filtering, DNS, and cloud-based services. The Support Engineer will work with the technical staff to implement and support current network services.

The ideal candidate will have experience supporting network infrastructures and customer connectivity issues, with a strong understanding of Cisco networking equipment and ISP operations.

You will be our customers’ first line of technical support, providing troubleshooting, diagnostics, and resolution for a wide range of internet and network-related issues. You will also assist in maintaining and monitoring the health of our core network infrastructure.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 technical support for our members via in-person, phone, email, and ticketing system.
  • Troubleshoot connectivity issues related to routers, switches, and other network devices.
  • Configure, monitor, and troubleshoot Cisco routers and switches, and Fortinet firewalls.
  • Perform remote and in-person diagnostics of customer premises equipment (CPE).
  • Escalate complex issues to Tier 3 or Network Engineering as needed, ensuring detailed documentation.
  • Assist with provisioning circuits and protocols such as segment routing, EVPNs, and VLAN configurations.
  • Maintain detailed logs of all support interactions and updates in the ticketing system.
  • Participate in an on-call rotation and respond to after-hours network alerts or service interruptions.
  • Work closely with field technicians and engineering teams to ensure seamless service delivery.
  • Maintain close collaboration with our Member Services team to ensure seamless communication and alignment on member needs and feedback.

Required Skills & Experience:

  • 2+ years in a technical support or network technician role, preferably at an ISP.
  • Strong understanding of Cisco IOS, CLI commands, and network fundamentals (TCP/IP, DNS, DHCP, NAT, etc.).
  • Experience with Cisco routers and switches, Fortinet firewalls, and network diagnostics tools.
  • Ability to read and interpret network diagrams and documentation.
  • Familiarity with ticketing systems and remote support tools.
  • Excellent communication skills, both written and verbal.
  • Strong troubleshooting and analytical thinking.
  • Cisco certification (CCNA or higher) is highly desirable.
  • Experience with network monitoring tools 

Work Environment:

  • Office-based 
  • Fast-paced, customer-facing environment.
  • Travel to network locations or member sites is required.

 

Member Services Manager

The Member Services Manager (MSM) serves as a critical liaison between OSHEAN and our member organizations. This role is focused on strengthening member relationships, ensuring optimal use of OSHEAN services, identifying new opportunities, and facilitating seamless communication across all OSHEAN teams.
The MSM reports to the Vice President of Business Development and collaborates closely with our Member Services Team, Solutions Engineers, and Project Management staff.

Key Responsibilities:

  • Build and maintain strong, consistent engagement with assigned members.
  • Coordinate and participate in regular member check-ins and strategic meetings.
  • Ensure members are fully utilizing the services available to them and understand new offerings.
    Identify potential service enhancements or expansion opportunities and communicate them internally.
  • Keep members informed of upcoming OSHEAN events, training, and initiatives.
  • Actively maintain and update CRM records and documentation.
  • Monitor incident reports and member support tickets to ensure timely resolution and communication.
  • Manage and track active projects involving member services.
  • Collaborate with Solutions Engineers to assist in project scoping and pricing. Support business development efforts and assist with fostering new partnerships.
  • Represent OSHEAN at community events and promote member engagement across the network.

Ideal Candidate Profile:

  • Outgoing, enthusiastic, and relationship driven.
  • Excellent communicator and active listener with a genuine interest in helping others.
  • Curious and eager to learn about broadband technologies, cybersecurity, and cloud services.
  • Organized, detail-oriented, and accountable with strong follow-through.
  • Comfortable managing multiple priorities in a dynamic environment.
  • A background in member services, account management, or client success is preferred.
  • Experience with CRM systems and project tracking tools is a plus.

    What You’ll Gain:

    • The opportunity to work with mission-driven institutions making a real impact.
    • A collaborative team environment where your voice is heard.
    • Hands-on experience in the broadband, cloud, and cybersecurity space.
    • Growth and learning opportunities in a fast-evolving industry.

    Internships

    None at the moment

    How to Apply

    For full-time positions, please forward a cover letter and resume to jobs@oshean.org.

    OSHEAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.