EMPLOYMENT

If you are committed to working with the region’s Community Anchor Institutions to help further their missions, OSHEAN might be a great match for you. We are always looking for energetic, committed team members. Please check back often to see new job openings.  OSHEAN is an equal opportunity employer.

Full-time Positions

 

  • Member Services Manager

 

 

Member Services Manager

The Member Services Manager (MSM) serves as a critical liaison between OSHEAN and our member organizations. This role is focused on strengthening member relationships, ensuring optimal use of OSHEAN services, identifying new opportunities, and facilitating seamless communication across all OSHEAN teams.
The MSM reports to the Vice President of Business Development and collaborates closely with our Member Services Team, Solutions Engineers, and Project Management staff.

Key Responsibilities:

  • Build and maintain strong, consistent engagement with assigned members.
  • Coordinate and participate in regular member check-ins and strategic meetings.
  • Ensure members are fully utilizing the services available to them and understand new offerings.
    Identify potential service enhancements or expansion opportunities and communicate them internally.
  • Keep members informed of upcoming OSHEAN events, training, and initiatives.
  • Actively maintain and update CRM records and documentation.
  • Monitor incident reports and member support tickets to ensure timely resolution and communication.
  • Manage and track active projects involving member services.
  • Collaborate with Solutions Engineers to assist in project scoping and pricing. Support business development efforts and assist with fostering new partnerships.
  • Represent OSHEAN at community events and promote member engagement across the network.

Ideal Candidate Profile:

  • Outgoing, enthusiastic, and relationship driven.
  • Excellent communicator and active listener with a genuine interest in helping others.
  • Curious and eager to learn about broadband technologies, cybersecurity, and cloud services.
  • Organized, detail-oriented, and accountable with strong follow-through.
  • Comfortable managing multiple priorities in a dynamic environment.
  • A background in member services, account management, or client success is preferred.
  • Experience with CRM systems and project tracking tools is a plus.

    What You’ll Gain:

    • The opportunity to work with mission-driven institutions making a real impact.
    • A collaborative team environment where your voice is heard.
    • Hands-on experience in the broadband, cloud, and cybersecurity space.
    • Growth and learning opportunities in a fast-evolving industry.

    Internships

    None at the moment

    How to Apply

    For full-time positions, please forward a cover letter and resume to jobs@oshean.org.

    OSHEAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.